Frequently Asked Questions

Please read our FAQ before sending us a message.

Delivery and Payment

What are the delivery charges?

Delivery is free if you order over $120 worth of products. Otherwise a flat rate of $12.95 will be charged for delivery.

Which payment methods are accepted?

We accept credit cards and PayPal at this time.

How long will delivery take?

Delivery usually takes between 5-10 business days. It may take longer if you live in a rural area.

How secure is shopping on Canvas Art Depot? Is my data protected?

It’s totally secure. We don’t store your financial information and your personal details will always remain with us. We also have a Secure Sockets Layer (SSL) on our website for an added layer of encryption.

What exactly happens after ordering?

Once your payment is confirmed, we will process your order. You will receive a receipt and you will be informed when the product has been shipped to you. If you have any questions at any stage of the order process, please feel free to email us below and we will help you out.

Do I receive an invoice for my order?

You will receive a payment receipt for your order.

Construction and Printing

Do the canvases come ready to hang?

Of course! All our canvas prints come wrapped around the frame and ready to hang. Super easy!

Do you supply unframed rolled canvas prints?

Not at this time, unfortunately. However, we may add this option in the future.

How are your frames made?

We use wooden, kiln-dried frames with depths of 3cm. Each of our high-quality, durable frames includes a raised lip around the perimeter – this keeps indentations from forming on the canvas.

What type of canvas do you use?

All of our canvas frames are printed onto quality matte cotton with a GSM (Grams per Square Metre) count of 360, ensuring a perfect photo finish. The canvas is protected by using high quality latex inks that are resistant to dust, water, and UV light. We take our product seriously, so we always guarantee product and customer service satisfaction.

Do you offer canvas wrapping options?

At this time, we only offer the “gallery wrap” option. This means that the photo will be wrapped around the sides of the frame. We can customise this if you wish, so please leave a comment on your order if you would like something else (like “mirror” or “solid colour”). These may become official options in the future.

What kind of printers and inks do you use?

We use state-of-the-art, professional Epson printers, along with certified Epson inks.

Care and Maintenance

How do I clean the canvas print?

Cleaning your canvas print couldn’t be easier. Simply us a static-electricity dusting cloth or a vacuum with a brush attachment to go over the canvas lightly. Never use chemicals or sprays as it WILL damage the product, so just keep that in mind.

How long will my canvas prints last?

If you keep your canvas print out of direct sunlight and if you clean it regularly to ensure the dust isn’t piling on, your canvas print should last a good number of years. As with anything, it will depend on how you care for it.

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