Frequently Asked Questions
Please read our FAQ before sending us a message.
Delivery and Payment
Delivery is free if you order over $120 worth of products. Otherwise a flat rate of $12.95 will be charged for delivery.
We accept credit cards and PayPal at this time.
Delivery usually takes between 5-10 business days. It may take longer if you live in a rural area.
It’s totally secure. We don’t store your financial information and your personal details will always remain with us. We also have a Secure Sockets Layer (SSL) on our website for an added layer of encryption.
Once your payment is confirmed, we will process your order. You will receive a receipt and you will be informed when the product has been shipped to you. If you have any questions at any stage of the order process, please feel free to email us below and we will help you out.
You will receive a payment receipt for your order.
Construction and Printing
Of course! All our canvas prints come wrapped around the frame and ready to hang. Super easy!
Not at this time, unfortunately. However, we may add this option in the future.
We use wooden, kiln-dried frames with depths of 3cm. Each of our high-quality, durable frames includes a raised lip around the perimeter – this keeps indentations from forming on the canvas. For the gallery wrap option, please ensure that you allow for an extra 3.5cm around the sides of your image as this is how much will be wrapped around the sides, so avoid having anything within this area that you don’t want wrapped around and effectively getting cut off.
All of our canvas frames are printed onto quality matte cotton with a GSM (Grams per Square Metre) count of 360, ensuring a perfect photo finish. The canvas is protected by using high quality latex inks that are resistant to dust, water, and UV light. We take our product seriously, so we always guarantee product and customer service satisfaction.
We currently offer the following wrapping options: gallery, mirrored, and solid colour. “Gallery wrap” means the image is wrapped around the sides, “mirrored wrap” means the image is reflected onto the sides, and “solid colour” allows you to choose a solid colour for the sides. If you’d like the gallery wrap option, please ensure that you allow for an extra 3.5cm around the sides of your image as this is how much will be wrapped around the sides, so avoid having anything within this area that you don’t want wrapped around and effectively getting cut off.
We use state-of-the-art, professional Epson printers, along with certified Epson inks.
Care and Maintenance
Cleaning your canvas print couldn’t be easier. Simply us a static-electricity dusting cloth or a vacuum with a brush attachment to go over the canvas lightly. Never use chemicals or sprays as it WILL damage the product, so just keep that in mind.
If you keep your canvas print out of direct sunlight and if you clean it regularly to ensure the dust isn’t piling on, your canvas print should last a good number of years. As with anything, it will depend on how you care for it.
Send us an email
Canvas Art Depot
Next Visual Pty Ltd
ABN: 52 640 202 491
Phone: (+61) 07 3063 9561
Office Address: Meadowbrook, 4131 QLD
*Please note: To keep our prices competitive the above address is our office location only and as such we do not have pick up facilities.